Overview
At SHUBINDIA AD WORKS, we are committed to providing quality advertising services and products. This policy outlines the terms and conditions for returns, cancellations, and refunds to ensure transparency and customer satisfaction.
By placing an order or engaging our services, you agree to abide by the terms outlined in this policy. Please read this document carefully before making any purchase or service booking.
Returns Policy
We understand that sometimes orders may not meet expectations. Our returns policy is designed to address genuine concerns while maintaining fairness in all transactions.
Important: Returns are Limited to Misplaced Orders
Eligible Return Scenarios
- Wrong product delivered (different from order confirmation)
- Physically damaged items upon delivery (with photographic evidence)
- Defective materials that cannot be used for intended purpose
- Order placed in error due to website technical glitch (with proof)
Non-Returnable Items
- Custom-designed advertising materials (banners, hoardings, etc.)
- Services already rendered (campaign placements, installations)
- Digital design files after delivery and approval
- Products marked as "Final Sale" or "Non-Returnable"
Return Conditions
To qualify for a return, the following conditions must be met:
Mandatory Conditions for Returns
- Items must be unused and undamaged
- Original packaging must be intact with all tags/labels
- Return request must be initiated within the specified timeline
- Proof of purchase (invoice/order confirmation) is required
Packaging Requirements
All returned items must be in their original packaging. This includes any protective materials, instruction manuals, and accessories that came with the product. Items returned without proper packaging may be rejected or subject to restocking fees.
Inspection Process
Upon receiving a returned item, our quality team will inspect the product within 3-5 business days. If the return is approved, we will initiate the refund process. If rejected, the item will be returned to you at your expense.
Timeline
7-Day Return Window
| Timeline | Action Required |
|---|---|
| Day 0 | Delivery received - Inspect items immediately |
| Day 1-7 | Return request window - Contact us with issue details |
| Day 8+ | Return window closed - No returns accepted |
Cancellation Policy
We understand that circumstances change. Our cancellation policy provides a fair window for order modifications or cancellations before processing begins.
24-Hour Cancellation Rule
Cancellation Fees
- Within 24 hours: Full refund, no cancellation fee
- 24-48 hours (before dispatch): 10% cancellation fee
- After dispatch: Return shipping charges apply
- Custom orders in production: 25-50% fee based on work completed
How to Cancel
- Contact our support team immediately via email or phone
- Provide your order number and reason for cancellation
- Await confirmation of cancellation status
- Refund will be processed based on applicable fees
Refund Process
Once a return or cancellation is approved, refunds are processed promptly. The timeline depends on your original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days |
| Net Banking / UPI | 3-5 business days |
| Wallet | 1-3 business days |
| Bank Transfer | 7-10 business days |
Note
Contact Us
For any questions regarding returns, cancellations, or refunds, please reach out to our support team:
Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.